Customer Support Representative

Customer Support Representative (SF Bay Area, Full-Time)Software/SAAS

The position will report to the Team Lead, Product Support with an established company with a  small, startup-feel environment.

Responsibilities:

•     Customer Satisfaction through the management of cases by phone, online portal and chat. This position receives first contact (Tier 1) from external and internal customers. This role will create cases with accurate information and manage case to closure when possible.
•     Handle case escalations promptly as required.
•     Monitor cases for compliance with corporate Service Level Agreements.
•     Maintain strong knowledge of company products.
•     Communicate customer feedback and user experience to other internal teams and senior management.
•     Contribute to knowledge base solution authoring.
•     Other projects as assigned.

Required Skills:

•     Strong listening skills and empathy for the customer’s situation
•     Strong communication skills both verbally and in writing
•     Must possess the ability to manage changing priorities and possess multi-tasking skills
•     Must possess the ability to document issues clearly and accurately
•     Ability to work in a fast paced environment

Sr. UI/Front End Engineer - San Francisco Bay Area, CA

Sr. UI/Front-End Engineer
San Francisco Bay Area

Full-Time

This company is looking for an exceptionally talented Engineer to play a key role in development of their exciting new platform. This is a very fast paced environment. The Senior software Engineer (UI) is responsible for developing and implementing new user interface.

Responsibilities

•     Design and implement user interface and presentation
•     Define and write client facing features and workflow
•     Work with user experience designer, in taking the designs and implement them
•     Integrate with application services layer
•     Drive end-to-end quality with effective automation of unit level, component and system
•     level testing

Requirements

•     Minimum qualification of B.S. in computer science or equivalent degree.
•     6+ years of experience with AJAX, JavaScript, DHTML, CSS, XML/XSL, Flash, jQuery, Dojo
•     Experience with cross platform (MS Windows, Mac OS), cross browser (IE, Firefox,
•     Safari, Chrome), standards compliant object oriented programming
•     Experience in building high performance web sites. Knowledge and experience in tuning JavaScript across different browsers
•     Must be able to work in agile environment with rapid release cycles.
•     Demonstrated experience in formulating design solutions from very high level requirements.
•     Demonstrated ability as an effective communicator and team player

 Send resume and salary requirements to kaira @ lighthousemg.com

Web and Print Designer (Contract)

Web and Print Designer (Contract - 1 yr)

San Francisco Bay Area 

This opening is for a contract (one year) Web and Print (Graphic) Designer for a expanding creative department of a stable but growing international business located in the San Francisco Bay Area.The client is a leader in designing and building high-performance, environmentally sustainable B2B products, serving Fortune 500 firms, universities, and government agencies within the United States and Canada.  

They are looking for a talented, self-motivated Web and Print Designer to join their in-house creative team. You will have the opportunity to improve the usability and functionality of their website, plus design collateral and print advertising for a range of vertical market segments. You will work closely with the Creative Director to manage the company’s brand and establish positioning for new markets using cool interactive web projects, video, interactive sales tools, and multimedia presentations.

Responsibilities

Work as part of the creative team on a variety of projects including websites, email campaigns, sales tools, banners, presentations and fun interactive projects. Additionally, work on print materials including collateral, advertising, newsletters, and tradeshow graphics. The designer will have the opportunity to work on branding and will drive the company’s message home to agents and customers. 

• Create user-friendly and dynamic web pages for company website and micro-sites
• Propose new technologies and lead the charge in creating interactive marketing tools
• Develop and implement ways to optimize the online user experience
• Create online banner ads and be familiar with reporting results from Google Analytics
• Develop and design graphics and layouts for traditional direct mail campaigns and product introductions,
• Feel just as comfortable designing a product brochure as a web page
• Execute online marketing programs such as SEO, social networking and viral marketing

Requirements

• At least 2+ years of relevant work experience - In-house marketing department experience a plus
• Demonstrated strong knowledge of design principles for print and web
• Experienced with CSS, Dreamweaver, Flash/ Flash Scripting/Animation, and CMS
• Skilled in Photoshop, Illustrator, QuarkXpress & Office programs
• Experience with HTML, JavaScript, and PHP a plus
• Highly web-savvy, work well within a team environment
• Ability to think critically and provide multiple alternatives to achieve an objective
• Accustomed to working in an environment requiring multi-tasking and changing project priorities
• Experience creating interactive sales tools on the website with the user in mind
• Strong, artistic, and creative ability with an attention to detail
• Bachelor's degree in an art, design, or media related discipline

Please submit Word resume with samples of your work with links to online portfolio to kaira @ lighthousemg.com

SEO/SEM Specialist - San Francisco Bay Area

SEO/SEM Specialist 

San Francisco Bay Area

Full-time

This is a startup with plenty of VC funding that will be profitable in 2012! It's located in the Peninsula area.

The company is seeking a driven, results-focused marketer to join their acquisition team. The ideal person has three or more years of experience with hands-on SEM campaign management. They thrive on crunching numbers to present actionable insights for campaign optimization.

 

Responsibilities:

• SEM
  
• Analyze and assess the performance of online advertising campaigns and translate quantitative and qualitative data into recommendations and plans for revising the campaign strategy.
• Assist with improving PPC campaign performance by performing ad copy testing and keyword analysis.
• Implement successful bidding strategies and effective keyword management.
• Continually monitor, revise, and optimize ad text as necessary.
• Communicate effectively on budget, performance and competitive intelligence analysis.
• Create, categorize and refine keyword lists to create a comprehensive campaign that drives qualified visitors to the company website
• Use statistical analysis to draw conclusions about marketing campaigns and make recommendations accordingly.

SEO

• Assist with content optimization and extensive keyword research
• Take ownership of pages and persistently advocate for best practice SEO
• Perform hands-on optimization, including keyword/phrase research, SEO-friendly title/meta/alt tag and HTML implementation
• Perform analytics-based analysis to measure program progress/success
• Work with social media teams to help synergize efforts between SEO and SMM
• Must be proficient in HTML

Minimum Requirements:

• Bachelor's plus  3+ years Internet Marketing or other relevant experience preferred; ideal candidate will have a strong data, math, and analytics background
• Ability to thrive in a fast-paced, collaborative environment
• Experience with analyzing performance metrics using Omniture, Google analytics
• Working knowledge of website conversion metrics and optimization techniques
• Experience with onsite search a plus, including knowledge of conventions and infrastructure such as structured metadata, taxonomy and content optimization
• Excellent interpersonal and communication skills (written and verbal)
• Proficiency with Wordpress a plus
• Proficient with Microsoft Office (Excel, Word, PowerPoint, etc.)

 Please send resume and salary requirements to kaira @ lighthousemg.com

Product Support Specialist - San Francisco Bay Area

Product Support  Specialist - San Francisco Bay Area, FT

The position will report to the Team Lead, Product Support with an established company with a  small, startup-feel environment.

• RESPONSIBILITIES:
  
  o   Customer Satisfaction through the management of cases that are escalated from the first tier team is the primary responsibility. This team manages escalated cases, assists with consultations with the first tier team, files incident reports for the Development team, files feature requests for the Product Management team, and assists with prioritizing known issues. This role is also responsible for attending team meetings, attending training sessions, leading training sessions for other teams, contributing to knowledge base, maintaining a strong knowledge of Email/Direct Marketing applications, and over various projects as assigned.
   
• REQUIRED SKILLS/EXPERIENCE:
  
  o   - Strong Knowledge of both Internet SaaS applications and Email Marketing applications.
  o   - Strong Knowledge of Networks and Network Protocols
  o   - Database Knowledge in the following: SQL Server and Oracle
  o   - Strong Knowledge of API technology
  o   - Programming Knowledge
  o   - Experience with Web Analytics applications
  o   - Working knowledge of the following applications: SalesForce.com, JIRA, MS Outlook,    and other email clients
  o   - Ability to work in a fast paced environment
  o   - Must possess the ability to manage changing priorities and possess multi-tasking skills
  o   - Strong communication skills both verbally and written
  o   - Willingness to work in a team environment
   
• BS in computer science or equivalent and at least 2 years in a Tier 2 customer support role.

Send resume and salary requirements to kaira @ lighthousemg.com  

System Administrator Engineer - San Francisco Bay Area (FT)

System Administrator Engineer 

Location: San Francisco Bay Area

Type: Full-Time

 As a member of operation and infrastructure team, this position will support and maintain daily operational infrastructure required of company applications in multiple datacenters. Be responsible for the availability, reliability, and operations of company systems. Provide technical expertise on the numerous technologies the company is using (hardware, SAN, OSes, software stacks, databases, monitoring, configuration management, …). Work within the Operations team to ensure 24x7 availability and response within SLA requirements, provide timely incident resolution. They will also be responsible for ongoing improvement of processes and applying best practices for the environment. 

Specifically, the System Administrator Engineer will be supporting company operation, application deployment, assist in design maintenance and documentation of production, engineering, QA and corporate environment using various commercial and open source tools. Work closely with production systems and application owners to provide best practice end-to-end monitoring, systems-management. This position will assist with various other projects such as architecting and implementing a configuration management solution for production / staging systems environment in IT Operations. Handle escalated trouble calls and work closely with engineering, customer support, QA and infrastructure teams to resolve service issues. Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system. Rotational 24x7 On-Call Support.

Requirements:

• Bachelor's degree in a technical discipline (or equivalent)
• 6+ years working in a similar hands-on position responsible for systems and/or network design and maintenance, ideally in a SaaS environment.
• Strong verbal and written communications and organizational skills and the ability to work well with other departments and varying levels of Management.
• Experience with monitoring systems, including custom check specification/development
• Broad technical knowledge of computer hardware, computer vendors, software deployment, and remote support tools.
• Experience supporting various application stacks on various versions of Windows and multiple distribution of Linux.
• JAVA Application Server and Message Queue server experience a plus.
• Experience SAN and NAS storage foundations
• Experience working with SQL (SQL Server, MySQL)
• Experience with Scripting language
• Advanced knowledge in Database Administration, Storage Management, Backup & Recovery,
• Performance Monitoring, Tuning, Database Integrity & Security.
• Familiarity and understanding of the OSI model and a real understanding of TCP a definite plus.
• Ability to establish work priorities and manage workload autonomously.
• The position requires being part of a 24x7 on-call rotation.
• Experience with administering, configuring, and troubleshooting multi-tiered production environments
• Strong sense of operations and customer support
• Experienced with ongoing support for Business Continuity and High Availability
• Manages user accounts, permissions, email, anti-virus, anti-spam.
• Requires knowledge of computer networking essentials.
• Strong analytical abilities and professional office experience is a must
• Strong team work and communication skills.

Send resume and salary requirements to kaira @ lighthousemg.com 

Flash/Flex, ActionScript Engineer - San Francisco, CA

Flash/Flex, ActionScript Engineer (platform)

Full-time

Salary: Competitive

This company is looking for a Adobe Flash/Flex, ActionScript Engineer whose interested in the technology behind software to enhance their gaming software system (i.e., the role will focus on web development technologies behind the software rather than the games).They will be doing design, implementation, unit test and delivery of new online game presentation platform features.

In this position, you will apply knowledge of Adobe Flash/Flex, ActionScript and web development technologies  to enhance their gaming system, assume ownership of key product components and provide technical leadership for projects and project teams through successful project completion. In this hands-on role, you will be responsible for the design, implementation, unit test and delivery of new media and online game presentation platform features. Hard core programming skills needed.

Responsibilities

·         Become an expert in technical aspects of the product components

·       · Develop creative solutions and provide input to technical design documents

·         Provide work estimates for proposed projects

·         Cross-train developers on product features that are implemented

·         Perform hands-on software design and development in ActionScript, Flash/Flex and JavaScript

·         Develop and execute unit tests for product components

·         Encourage innovation of process and creative development methodologies

·         Perform peer code reviews and provide feedback

·         Promote high quality and timely completion of projects

·         Work with geographically distributed teams 

  

Qualifications

·         BS in Computer Science or equivalent degree required

·         3  years of software development experience with emphasis on user-oriented development

·         Expertise in Flash-based technologies with 2+ years of ActionScript programming experience.

·         In depth knowledge of software engineering and object-oriented programming principles.

·         Experience with design patterns and refactoring.

·         Experiences in building Rich Internet Applications with custom components and libraries in AS3(Game development is a plus).

·         Experience in Actionscript debugging, Flash CPU/Memory optimization, Cross-browser compatibility.

·         Working knowledge with Flex MXML.

·         Familiarity and past work experience with design specification methodologies (Use Cases, UML)

·         Experience with open source web technologies such as Ant

·         Experience with Test Driven Development and unit testing is helpful

·         Exposure to ActionScript 1.0/2.0 is a plus.

·         Exposure to other object-oriented programming languages (C++, C# and/or Java)

 Send resume and salary requirements to kaira @ lighthousemg.com

Ruby on Rails, Java OR Python Engineer - Relocation to CA offered!

Ruby on Rails, Java OR Python Engineer  - San Francisco, CA

Full-Time
Relocation Package!

This position is with an exciting startup company that's growing fast! They have plenty of VC and will be profitable in 2012. Great chance to get in early! 

New college graduates welcome!

The company is creating a large team of Ruby developers for a new project. They have made their money with an existing B2C ecommerce-related software and now building a new one based on that for a B2B market.
 

Salary is very competitive!

Summary

• Design and implement new product and enhancements at model, controller and UI levels
• Work in a team oriented, exciting, challenging and rewarding work environment
• Implement scalability and performance improvements for the application and underlying infrastructure
• Optimize existing features
• Design and implement web interfaces using jQuery, HAML and SASS
• Work with a variety of cross functional teams to build awesome web applications.
• Design and develop database driven web tools/apps utilizing a variety of technologies
• Design and implement a commercial Ruby on Rails application

Requirements 

• B.S. in Computer Science or a related field
• 2+ years of experience developing web applications, ideally using Ruby on Rails, Java, or Python
• Experience writing automated tests (e.g., Test::Unit, Shoulda, Harmony)
• Experience with continuous integration (e.g., TeamCity)
• Experience with Data modeling and optimization of RDBMS (MySQL)
• Experience developing SaaS or web based enterprise software applications
• A good eye for UI design using CSS, JavaScript (e.g., jQuery, HAML, and SASS)
• Experience using Textmate, Git, Unix systems, and Mac OS X
• Must be authorized to work for Any US Employer

 Send resume and salary requirements to kaira @ lighthousemg.com

Ecommerce Manager (Consumer) – San Francisco, CA

Ecommerce Manager (Consumer, Analytics, DM) – San Francisco, CA, Full-time

This company is searching for an experienced Ecommerce Manager to lead and manage online sales and marketing. The ideal candidate will have strong marketing skills, especially in the ecommerce environment, top-notch project management skills, and the ability to work and communicate with multiple departments and offices. They will be up-to-date on strategies and best practices related to ecommerce development and eager to take on new challenges daily. They will have solid experience in the direct mail industry with a strong understanding of DM metrics for success. Someone who is as creative as is data-driven—a visionary who will help elevate their ecommerce business in a very competitive industry. 

They are seeking an individual with the ability to work at management level, but willingness to provide hands-on support where/whenever necessary. Additionally, it’s important that this person has a solid understanding of logistics/fulfillment, strong knowledge of search engine marketing and optimization, as well as affiliate marketing; experience with tracking software applications; and a track record of success in past performance.

Responsibilities:

• Oversee daily operations related to our primary ecommerce website, including sales transactions and data synchronization as well those of other our other web properties
• Manage website content, including development of creative and product merchandising
• Manage and strategize distribution of video content as well as other site features and functionality
• Oversee and optimize of search marketing (SEO, SEM) and other online advertising projects, including affiliate marketing program and adwords
• Oversee Email Marketing Manager in optimizing email strategy, including utilizing aggressive testing to maximize campaign performance and isolate campaign effectiveness.
• Develop and execute comprehensive social media strategy
• Develop and execute mobile and tablet marketing strategy
• Maintain leading edge understanding of the use of our tools and software platforms
• Work closely with programmers to set up tracking codes and ensure data and reporting accuracy of campaigns.
• Develop, manage and prepare reports and data exports from web campaigns.
• Analyze and track performance results; be ready to adjust approach accordingly; provide ongoing recommendations for increasing sales and profitability
• Stay up-to-date with the latest online marketing techniques and strategies; research and recommend new initiatives
• Manage team of ecommerce professionals
• Maintain accurate, timely and well organized computer and paper files
• Other responsibilities and opportunities as assigned

Qualifications:

• B.A. or B.S. degree, preferably in related field
• Minimum of 5–7 years of ecommerce management experience
• Minimum of 2–3 years of direct mail industry experience
• Experience harmonizing online activities with offline activities in a multi-channel environment
• Strong email marketing background; experience with ExactTarget a big plus
• Strong analytic and quantitative abilities; fluent in Excel
• Experience with web design software and basic knowledge of HTML; must have a good eye for strong web creative
• Strong knowledge of web analytics tools such as Google Analytics and SEO tools. Ability and drive to teach yourself how to use unfamiliar software
• Broad knowledge of Internet technologies: content management, customer service applications, financial systems, and ecommerce transaction systems, including Commerce Server
• Broad knowledge of social media platforms, especially Facebook, Twitter, blogosphere
• Proficiency with MS Office
• Ability to develop a strong working knowledge of our products
• Capable of working independently, as well as part of a team
• Able to come up with multiple creative solutions and be open to other suggestions
• Strives for excellence in performance and associated results
• Exhibits initiative and possesses an innovative attitude
• Seeks out and embraces change, continuous improvement and flexibility
• Values honesty, integrity and accountability towards co-workers, customers and business partners
• Must be responsive and have great follow-through on assignments
• Strong commitment to planning, organizing, and documentation
• Strong attention to detail and a commitment to quality
• Positive, can-do attitude
• Strong proactive communication, project management, and leadership skills
• Be self-motivated, driven, able to articulate his/her vision
• Ability to prioritize, multi-task, and handle pressures and deadlines
• Must be able to provide strong work references
• Must be authorized to work in the US for any employer

This company is located in downtown San Francisco, near MUNI and Bart. Full-time employees are eligible to enroll in Medical, Dental, Vision, and Life benefits as well as 401(k) after 90 days. Other benefits include product discounts and PTO accrual. No agencies please. Sorry, we are not able to provide sponsorship. This company, Inc. is an EOE.

Qualified candidates please email resume to kaira @ lighthousemg.com .